True empathy is always free ...

True empathy is always free of any evaluative or diagnostic quality. This comes across to the recipient with some surprise. \
True empathy is always free of any evaluative or diagnostic quality. This comes across to the recipient with some surprise. "If I am not being judged, perhaps I am not so evil or abnormal as I have thought".
 Carl Rogers

More phrases

If one does not know to which port one is sailing, no wind is favorable.
What a distressing contrast there is between the radiant intelligence of the child and the feeble mentality of the average adult.
We are masters of the unsaid words, but slaves of those we let slip out.
I have always found that mercy bears richer fruits than strict justice.
A lie gets halfway around the world before the truth has a chance to get its pants on.

Quotes from the same author

An empathic way of being can be learned from empathic persons. Perhaps the most important statement of all is that the ability to be accurately empathic is something which can be developed by training. Therapists, parents and teachers can be helped to become empathic. This is especially likely to occur if their teachers and supervisors are themselves individuals of sensitive understanding. It is most encouraging to know that this subtle, elusive quality, of utmost importance in therapy, is not something one is "born with", but can be learned, and learned most rapidly in an empathic climate.
 Carl Rogers
One of the most revolutionary concepts to grow out of our clinical experience is the growing recognition that innermost core of man's nature - the deepest layers of his personality, the base of his 'animal nature' - is basically socialized, forward-moving, rational and realistic... He is realistically able to control himself, and he is incorrigibly socialized in his desires. There is no beast in man, there is only man in man.
 Carl Rogers
When someone really hears you without passing judgment on you, without trying to take responsibility for you, without trying to mold you, it feels damn good. . . . When I have been listened to and when I have been heard, I am able to re-perceive my world in a new way and to go on. It is astonishing how elements which seem insoluble become soluble when someone listens. How confusions which seem irremediable turn into relatively clear flowing streams when one is heard.
 Carl Rogers
The curious paradox is that when I accept myself just as I am, then I can change.
 Carl Rogers
The only person who is educated is the one who has learned how to learn and change.
 Carl Rogers