The single most important ...

The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.

The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.

Quotes from the same author

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

Efficiency is doing things right; effectiveness is doing the right things.

The best way to predict your future is to create it.

There is nothing so useless as doing efficiently that which should not be done at all.

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.