Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Statistics suggest that when ...
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If one does not know to which port one is sailing, no wind is favorable.
What a distressing contrast there is between the radiant intelligence of the child and the feeble mentality of the average adult.
We are masters of the unsaid words, but slaves of those we let slip out.
I have always found that mercy bears richer fruits than strict justice.
A lie gets halfway around the world before the truth has a chance to get its pants on.
Quotes from the same author
Your attitude, not your aptitude, will determine your altitude.
You are the only person on earth who can use your ability.
Remember that failure is an event, not a person.
Positive thinking will let you do everything better than negative thinking will.
What you get by achieving your goals is not as important as what you become by achieving your goals.
