Quotes Peter Drucker - page 5
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Work is an extension of personality. It is achievement. It is one of the ways in which a person defines himself, measures his worth, and his humanity.
Leadership is an achievement of trust.
The single minded ones, the monomaniacs, are the only true achievers
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The real achiever do one thing at a time.
There is one qualification the manager cannot acquire but must bring to the task. It is not genius; it is character.
Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances - all kinds of dangerous alliances. Joint ventures and customer partnerings which, by the way, very few people understand.
The purpose of a business is to create a customer.
It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Tomorrow everybody - or practically everybody - will have had the education of the upper class of yesterday, and will expect equivalent opportunities. That is why we face the problem of making every kind of job meaningful and capable of satisfying every educated man.
An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.
We no longer even understand the question whether change is by itself good or bad, ...We start out with the axiom that it is the norm. We do not see change as altering the order... We see change as being order itself - indeed the only order we can comprehend today is a dynamic, a moving, a changing one.
Ideas are cheap and abundant; what is of value is the effective placement of those ideas into situations that develop into action.
Through systematic terror, through indoctrination, through systematic manipulation of stimulus, reward, and punishment, we can today break man and convert him into brute animal... The first step toward survival is therefore to make government legitimate again by attempting to deprive it of these powers... by international action to ban such powers.
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The only things that evolve by themselves in an organization are disorder, friction and malperformance.
