I don't know about you, but ...

I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees have written me over the years. The power of genuine, customized appreciation will never lose its value, even in a gloomy economy... in fact, it's probably what we're all thirsty for in this desert of a depression.
 Chip Conley

Quotes from the same author

As leaders, we understand that intangibles are important, but we don't have a clue how to measure them.
 Chip Conley
Letting an emotion move through you is healthy. Letting an emotion define you is not.
 Chip Conley