For individuals, character is ...

For individuals, character is destiny. For organizations, culture is destiny.
 Tony Hsieh

Quotes from the same author

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
 Tony Hsieh
There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
 Tony Hsieh
Envision, create, and believe in your own universe, and the universe will form around you.
 Tony Hsieh
I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
 Tony Hsieh
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.
 Tony Hsieh