Technology is a compulsive and addictive way to live. Verbal communication cannot be lost because of a lack of skill. The ability to listen and learn is key to mastering the art of communication. If you dont use your verbal skills and networking, it will disappear rapidly. Use technology wisely.
The only way to get people to like working hard is to motivate them. Today, people must understand why they're working hard. Every individual in an organization is motivated by something different.
At Boston University, I motivated negatively, and I found that although it can work at first, by the end of the year everyone is dying for the year to end and you have lost them. The last two years at BU, I motivated positively and got much better results.