E-mail has some magical ability to turn off the politeness gene in a human being. See image Jeff Bezos
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well. See image Jeff Bezos
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. See image Jeff Bezos
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. See image Jeff Bezos
The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated. See image Jeff Bezos