Again, your challenge is not ...

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren\'t just satisfied, they\'re so shocked that they tell strangers on the street how good you are.
Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.
 Jack Welch

More phrases

We are in a survival mentality, and that's hard-wired into our humanity, because we are the winners of an evolutionary struggle of millions and millions and millions of years.
 John Shelby Spong
There is an ocean of endless opportunities, and there are so many things that one can do. I'm so fortunate that I've grown up with this sort of a philosophy and mentality.
 Hafez Nazeri
I like to challenge hitters with a 'Here it is, hit it,' mentality. It's definitely a big part of my game, especially when I get in situations where I need it. I usually save a little bit so it's there for me.
 Justin Verlander
Sala-manda-stron, look out here we come, A thief a warrior and a mole. Though the quest may take its toll, We'll march until we reach our goal,
 Brian Jacques
A warrior takes his lot, whatever it may be, and accepts it in ultimate humbleness. He accepts in humbleness what he is, not as a grounds for regret but as a living challenge.

Quotes from the same author

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.
 Jack Welch
I am often asked if leaders are born or made. The answer, of course, is both. Some characteristics, like IQ and energy, seem to come with the package. On the other hand, you learn some leadership skills, like self-confidence, at your mother's knee, and at school, in academics and sports. And you learn others at work-trying something, getting it wrong and learning from it, or getting it right and gaining the self-confidence to do it again, only better.
 Jack Welch
Don't take a job because your mother wants you to. Don't be a victim. You own your decision.
 Jack Welch
The record results for the third quarter once again demonstrate the ability of GE's diverse mix of leading global businesses to deliver top-line growth, increased margins and strong cash generation.
 Jack Welch
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
 Jack Welch